The QuickCare support agent
was nice enough to show us some information we did not receive
at the seminar, which was extremely helpful. He has assisted
us with any problems we have had, be them small or large,
with efficiency and professionalism. QuickCare has a great
support team!
- Nelva, War
This experience was very rewarding; the agent was very
kind and knowledgeable about computer and management. I'm
very thankful for the online assistance.
- NMB, Westridge
The support representative was very helpful and quick to
resolve my problem. Thanks!
- Tammy, Trinity
I was very anxious because I had to finish this work today.
The Quickcare agents helped me through a difficult period.
Thank you very much.
- Elaine, Ursuline
This is fantastic. It would have taken me several hours
and phone calls just to get through this. Not being familiar
with QuickCare is a disadvantage and your technology allows
me to learn as I go. Thanks.
- Jane, Fireside
Lodge
The help that I received from agent # 4 was superb!! I
could not have asked for anymore. She solved a problem that
I did not even know I had. THANKS, THANKS, THANKS!
- Vernell, Teague Nursing Home
(GoTo Assist) really helps so that QC can see exactly what
I'm talking about. Sometimes it's hard to explain what's
happening when the other person can't see.
- Crystal, Homestead
of McKinney
(GoTo Assist) combines the secure access the Information
Technology people desire with the ease that the users desire
in resolving issues.
- Renee, The
Rohr Home
Agent #4 was extremely pleasant and reassuring; it was just
a joy to speak to some one on phone/computer. She made my
day.
- Constance, Sarasota
Health Care
This is a great way to get issues resolved faster and to
get the client involved with correcting the error. No one
is second guessing the problem and losing time making phone
calls back and forth.
- Barbara, Community Care of Marshall
Wonderful customer support! It was one of the few times
that they helped me on the spot and did not need to return
my phone call. The rep. was extremely nice and helpful.
- Carol, Benner
My problem was solved in a very professional way and got
me where I needed to be in a timely manner. Thank you!
- Rosie, Fort Stockton
Representative was very nice, polite understanding, did
not use harsh words, and did all that was needed for me,
She just made my day Thanks again.
- Gloria, Silver
Crest
By having the support tech share my desktop, we are able
to work together to solve the problem quickly. I have more
understanding of the causes of problems and their solutions
when I am involved with the support tech in process of finding
the error.
- VR, BRV
It was much more efficient and very useful to go through
the steps with someone and also be able to talk to them at
the same time.
- Sally, Crystal
The shadowing method was a very effective training method,
using both visual and tactile learning. The Trainer was both
informative and friendly. Thanks for a great product and
staff!
- Lisa, The Concierge
Outstanding! I really feel safe in knowing that you guys
are here to take such good care of me.
- Andrea, Pilot
Point Care Center
I have worked with QuickCare since the beginning. I don’t
get to work in the system often, but every time I do I’m
amazed at the continued improvement and technology.
- Peggy, Lakewood
I love (GoTo Assist). It makes issues so much easier and
much faster to correct and resolve.
- Suzie, Beechwood Home
Being new to this field and program, we need to call you
guys as soon as we have a problem. Thanks so much for your
help.
- Mary, Patrician
Great skill and level of understanding demonstrated during
training. This helps me increase me confidence in learning
this new program.
- Janice, Parkway
Support representative was very friendly and knowledgeable.
I appreciate the overall attention to my issues.
- Christinea, BSRN
Thinking I would be working 24\7 for a while to enter the
data I thought was certainly gone, Oh how relieved I was
when probably less than 2 minutes I was up and running again.
The tech support I received was wonderful! Thank you for
making the worst 2 minutes of my life less frightful!
- Kathi, Pinewood
Nursing Home
QuickCare is a wonderful program, help is always there along
with training.
- Arlene, Dumas |
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