Q:
Where do I go to setup up my KX and 59 modifiers?
A: The setup is now located in the Resident
Charge Entry Screen. Scroll to right and check the corresponding
check box for the resident’s charge.
Q: If I have
a resident that has a payor change, while on hospital leave,
how would I reflect this change?
A: Go to the resident’s census screen
and create another Hospital Leave census line, reflecting
the payor change.
Q: If I have
payors that does not reimburse for ancillaries however
I want to track the revenue for cost reporting, how do
I accomplish this?
A: Log into System Maintenance –Facility
Maintenance – Item Setup and make sure the designated
payor is setup to reimburse at 0.
Q: I have charges
that are showing in the future month that should not be.
How do I reverse the charges?
A: This is due to process billing for a future
month. You must go to Resident Payor Maintenance and end date
the payors that have future charges and reprocess the billing.
Q: I have cash
that is outstanding for charges that were removed after cash
was applied. What do I do with the outstanding balance?
A: You have the option to enter a zero cash
receipt, distribute and click the adjust button to zero out
the balance.
Q: I cannot get
a resident’s patient liability to book for the month.
All the charges are booking to Medicaid. How do I correct
this?
A: Check under Resident Maintenance, in Patient
Liability Maintenance, to make sure patient liability amount
is setup.
Q: I am trying
to close my General Ledger and I receive a prompt stating
“unprinted journal entry preventing the closing”.
What should I do?
A: Go to General Ledger, checked journals
from current and prior period. Locate a journal entry with
a 0.00 balance and delete it. The General Ledger will close
successfully.
Q: I am running
my Trial Balance Report and it is not balancing. What should
I check?
A: You should check the Chart of Accounts
Report. Print the report with zero balances checked. Any accounts
that do not have the correct subtypes selected where there
are balances, go to GL Maintenance>Account Tab and select
the correct subtype.
Q: My Room Charges
are not booking for a resident. What setups should I check?
A: Please check the following setups: Census,
Bed information from Building, Resident Payor Maintenance
and Room Charge Master Maintenance.
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